Policies

Gratuities

haircolorconcepts does not allow gratuities to be added to any credit card or cash back on debit card purchase. For customer convenience an ATM machine is available at the salon for personal guest withdrawals.

Cancellations

Cancellations or appointment changes made at least one day in advance allow our team the opportunity to accommodate other guests and will be greatly appreciated. All same day cancellations may carry a $15 cancellation fee. All no show appointments must pay a $25 (no-show fee) and the full amount of their next scheduled service or services when making their appointment.

Late Arrival

To ensure the promptness of all appointments we reserve the right to reschedule any appointment that is 15 minutes late or more to another convenient time.

Children

We welcome all well behaved children. Please remind your children to avoid running, spinning, climbing on chairs, or opening drawers. There are sharp objects and chemicals that could be potentially dangerous to unsuspecting children.

Form of Payments

haircolorconcepts accepts Visa, MasterCard, Discover, and cash only.

Returns or Refunds

haircolorconcepts proudly stands behind their professional brand of products. All are final sales and cannot be returned for a refund or exchanged for a different product. A product or tool that is damaged can be exchanged for the same product. Hairdressing is a service of artistic impression, we are committed to our art as well as serving our guests. If you are dissatisfied with your service you have a 48 hour period to return and have the issue corrected. No refunds or exchange for services.